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Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run
書誌情報:Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run
書誌詳細
刊年 | 1993 |
形態 | xiv, 201 p. : ill. ; 24 cm |
別書名 | Total quality management
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内容注記 | What makes total quality management work? Roots of TQM What is TQM? TQM tools and techniques Quality for the customer Cultural basis of TQM Creating and supporting a TQM culture First steps toward TQM Seven old tools Baldrige award Key resources for TQM
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注記 | "Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso. Includes bibliographical references and index. |
標題言語 | 英語 |
本文言語 | 英語 |
著者情報 | Sashkin, Marshall, 1944-
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分類 | LCC:HD62.15 DC20:658.5/62 |
ISBN | 1881052230(acid-free recycled paper) 1881052249(acid-free recycled paper : pbk.)
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件名 | LCSH:Totalqualitymanagement
MESH:OrganizationandAdministration
MESH:QualityControl
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番号 | LCCN : 92031296 |
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