Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run
書誌情報:Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run
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書誌詳細
| 刊年 | 1993 |
| 形態 | xiv, 201 p. : ill. ; 24 cm |
| 別書名 | Total quality management
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| 内容注記 | What makes total quality management work?
Roots of TQM
What is TQM?
TQM tools and techniques
Quality for the customer
Cultural basis of TQM
Creating and supporting a TQM culture
First steps toward TQM
Seven old tools
Baldrige award
Key resources for TQM
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| 注記 | "Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso.
Includes bibliographical references and index. |
| 標題言語 | 英語 |
| 本文言語 | 英語 |
| 著者情報 | Sashkin, Marshall, 1944-
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| 分類 | LCC:HD62.15
DC20:658.5/62 |
| ISBN | 1881052230(acid-free recycled paper)
1881052249(acid-free recycled paper : pbk.)
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| 件名 | LCSH:Totalqualitymanagement
MESH:OrganizationandAdministration
MESH:QualityControl
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| 番号 | LCCN : 92031296 |
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